Shipping policy

Shipping Policy — Pet Stop Shop

Thank you for shopping with Pet Stop Shop. Here's how shipping works:

Order Processing

We aim to dispatch your order within 1-2 working days (Monday to Friday, excluding bank holidays).

Orders placed after 12pm or on weekends / bank holidays will be processed the next working day.

You'll get a confirmation email with tracking as soon as your order ships.

Shipping Methods & Delivery Times

We currently ship to UK addresses only.

Standard Delivery - Royal Mail Tracked 48

Estimated delivery: 2-3 working days after dispatch

Cost: £3.95

Free Standard Delivery

Free on all orders over £30

Delivery times are estimates from Royal Mail and are not guaranteed. Delays can happen due to weather, strikes, or busy periods like Christmas.

Shipping Costs

Shipping is calculated at checkout based on your order total. If your order is over £30, standard delivery is free.

UK Taxes

All prices include VAT. There are no extra customs, import, or handling fees to pay — what you see at checkout is what you pay.

Order Tracking

Once your order ships, we'll email you your tracking number and link. Please allow a few hours for Royal Mail to update the tracking.

Address Accuracy

Please double-check your address at checkout. If you need to change it, email us straight away at hello@petstopshop.shop. If your order has already shipped, we won't be able to change it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or hasn't arrived after 5 working days, email us at hello@petstopshop.shop with your order number and a photo if it's damaged.

We will replace it or refund you — you won't need to send a damaged parcel back.

Order Changes & Cancellations

Need to change or cancel? Email us as soon as possible at hello@petstopshop.shop.

We can change or cancel your order any time before it ships. Once it's with Royal Mail, we can't change it.

Questions?

Email us at hello@petstopshop.shop