Terms of service

Terms of Service — Pet Stop Shop

Welcome to Pet Stop Shop. These terms apply when you use our website petstopshop.shop and buy from us.

If you have any questions, contact us at hello@petstopshop.shop.

1. Who We Are

Pet Stop Shop is a UK-based online store selling natural dog treats. When we say "we", "us" or "our", we mean Pet Stop Shop.

2. Using Our Website

You must be 18 or over to place an order. By using our site, you agree to use it lawfully and not to misuse it, copy our content, or try to hack or disrupt it.

3. Our Products

We work hard to show our products accurately, but colours and packaging may look slightly different on your screen.

Our treats are dog treats only. They are not for human consumption.

Important: Our treats are not a replacement for veterinary advice. If your dog has allergies, a medical condition, is on medication, is pregnant, or is under 12 weeks old, please check with your vet before feeding. Always supervise your dog when eating treats and make sure fresh water is available.

Always check the ingredients on the tub before feeding if your dog has allergies.

4. Orders

When you place an order, you are offering to buy. We will confirm your order by email. If we can't fulfil your order for any reason, we will let you know and refund you in full.

Please check your order carefully before you pay. You can cancel or change your order any time before it ships by emailing hello@petstopshop.shop.

Orders are for personal / household use only, not for resale.

5. Prices & Payment

Prices are shown in GBP and include VAT where applicable. Delivery is calculated at checkout.

We can change prices and offers at any time, but the price you pay is the price shown at checkout.

We accept payment through Shopify Payments / Shop Pay / PayPal and other payment methods shown at checkout.

6. Shipping & Delivery

We ship to UK addresses only at this time.

We aim to dispatch orders within 1-2 working days. Delivery times are estimates given by Royal Mail / our courier and are not guaranteed.

If your order is delayed, lost, or damaged in transit, email us at hello@petstopshop.shop and we will help. See our Shipping Policy for full details.

7. Returns, Cancellations & Refunds

Please see our Returns Policy for full details.

In short: You can return any unopened, sealed tub within 30 days of delivery. For hygiene reasons, we can't accept opened tubs back, but email us if there's a problem and we'll make it right.

This does not affect your rights under the UK Consumer Rights Act 2015.

8. Intellectual Property

All content on this site — including our logo, text, images, product descriptions and reviews — belongs to Pet Stop Shop. You must not copy, reuse or redistribute it without our permission.

9. Reviews & Feedback

If you leave a review or send us feedback, you give us permission to use it on our website and marketing. Please only leave honest reviews about products you have actually bought.

10. Errors

If we make a mistake with a price, description or stock level, we may cancel your order and refund you. We will always tell you if this happens.

11. Liability

Nothing in these terms limits your rights under UK consumer law, or our liability for death or personal injury caused by our negligence, or for fraud.

To the extent allowed by law, we are not liable for indirect losses, loss of profit, or losses caused by events outside our control, such as courier delays, bad weather or strikes.

12. Changes To These Terms

We may update these terms from time to time. The version on this page at the time you order will apply to that order.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

Contact Us

Pet Stop Shop

Email: hello@petstopshop.shop

Website: petstopshop.shop