Refund policy

Returns & Cancellations — Pet Stop Shop

We want you and your dog to love your order.

30-Day Returns
You can request a return within 30 days of delivery for any unopened, sealed tub.

For hygiene reasons, we can't accept returns on tubs that have been opened or used. If your dog didn't like the treats or had a reaction, email us anyway at hello@petstopshop.shop — we'll sort it for you.

How to start a return
1.⁠ ⁠Email us at hello@petstopshop.shop with your order number
2.⁠ ⁠We'll reply with where to send it
3.⁠ ⁠Please don't send anything back without emailing us first — we can't accept parcels without a return approval.

You pay for return shipping for change-of-mind returns.

Cancellations
You can cancel or change your order any time before it ships. Just email hello@petstopshop.shop with your order number and we'll cancel it and refund you straight away.

Damaged, Wrong Item, or Missing Order
Email us straight away at hello@petstopshop.shop with a photo. We'll replace it or refund you — you won't need to send the damaged item back.

Exchanges
Want to swap Calming for Itching, or Gut for Calming? Email us before returning and we'll arrange it.

Refunds
Once we receive and check your return, we'll refund you to your original payment method. Your bank may take 3-5 working days to show it.

UK Law
This doesn't affect your rights under UK Consumer Rights Act 2015. If your item is faulty, not as described, or doesn't arrive, you're covered.

Contact Us
hello@petstopshop.shop